Education Resources: Delivering Patient-Centered Care Books
Peer Reviewed Curricular Materials
- AHI 0108 -Using Medical Simulation to Teach Challenging Issues in Medical Ethics in Real Time / David Pederson
Books
- Improving Performance : How to Manage the White Space on the Organization Chart / Geary A. Rummler, Alan P. Brache.
- The New Economics for Industry, Government, Education / W. Edwards Deming
- Through The Patient's Eyes: Understanding and Promoting Patient-Centered Care / Margaret Gerteis
- Redefining Health Care: Creating Value-Based Competition on Results / Michael E. Porter, Elizabeth Olmsted Teisberg
- Putting Patients First: Designing and Practicing Patient-Centered Care / Susan Frampton
Articles
- Improving Patient Care: My Right Knee. Berwick DM. Annals of Internal Medicine. 2005 Jan 18;142(2):121-125.
- A Hospitalization from Hell: a Patient's Perspective on Quality. Cleary PD. Annals of Internal Medicine. 2003 Jan 7;138(1):33-39.
- A systems approach to patient-centered care. Bergeson SC, Dean JD. JAMA. 2006 Dec 20;296(23):2848-2851
Videos
- Pursuing Perfection in Health Care: Involving Patients in Redesigning Care (IHI)
- My Right Knee. Berwick DM. (IHI)
- It's a Dog's World. (CRM Learning)
- Patient- and Family-Centered Care: Partnerships for Quality and Safety. (AHA)
Web Resources
Cases
- The Customer Is Always Right (AHRQ)